City & Guilds Diploma in Customer Service Level 2
Key Information
Subject Area
Catering and Hospitality
Level
2
Location
Crosskeys Campus
Start Date
Start dates available from August 2024
Duration
3 years
In a nutshell
This course is designed for learners in customer service roles, looking to further develop their understanding of customer service strategy.
This course is for...
…people working in industry including call centres, tourism, hospitality and local government
…those wishing to enhance their customer service skills
…those looking to learn about strategy
Course content
Learners will develop knowledge and practical skills for effective customer service.
Assessment
The course will be delivered within the workplace whereby an assessor will visit to complete workplace assessments and progress reviews.
Entry Requirements
Learners will need to be employed in an appropriate role to study this diploma.
Additional information
The course will usually take 60 weeks to complete. After successful completion, learners can go on to study Level 3 Customer Service.
Have any questions or are not sure if this is the right course for you?
Contact our Student Recruitment team
